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Automation

A lever becomes a button, and the button controls every process remotely

Business Automation

An automation system is a set of measures that turns some manual work into automated processes using engineering and information technology. Business automation can cover everything from tenders to production and includes IT solutions, software, equipment, robotics, communication channels, networks, and more. It is a vast field of knowledge that applies to each individual organization. In business process automation, however, the focus is generally on software + associated hardware (servers, VDS, barcode scanners, cash registers, electronic price tags, terminals, cards, etc.)
Of course, implementing automation systems involves risks. For example, modifications can push a project over budget, employees may resist, training can be difficult, and problems can arise when refactoring business processes. But any experienced vendor is prepared for these implementation challenges, so you just need to get started.

Audit

First, the company needs an audit of its business processes, operations, sales department, procurement department, and marketing department.
Only after the audit will you have complete information about the structure of the organization and how it operates. This information is used to identify problems and implement automated solutions.

Business Automation
Business Automation

Sales Department

Most often, problems arise in the sales department, such as:
● The sales department has no sales funnel for managing clients;● Sales managers do not follow up on requests promptly;● Managers have barriers that prevent them from communicating openly with clients and making calls;● Managers do not know how to handle negative feedback and client objections;● Managers cannot read clients’ emotions and find the right approach;● Managers are not proficient in NLP and sales psychology;● Managers do not know how to persuade clients.
We identify these and many other problems in sales departments and address each one. We developed a one-month training course for sales managers (34 hours, 2 times a week). It addresses all aspects of your sales managers’ qualifications.

CRM

A CRM system is one of the most popular automation tools for small and medium-sized businesses. While CRM systems once automated only the sales department and a little of marketing, most modern solutions on the market are now all-in-one business platforms.Today, a CRM system is a basic element of automation that is easy to understand and urgently needed, especially during a crisis and for a distributed team.

Business Automation

How do you measure automation effectiveness?

Measuring the ROI of business automation is difficult, and every company may have its own qualitative indicators and quantitative metrics. It is best to set targets in advance so you can understand how quickly changes are taking place.
The following can indicate how effective an automation system implementation is in a small or medium-sized business:- Time spent on a task or process: if automation has reduced it, the job has been done right;- Deal duration: it may stay the same, but a shorter deal cycle and sales cycle is clearly a good sign;- KPI metrics are an excellent way to measure automation effectiveness. By comparing employee performance over time, you can see how it has changed, use the direction of those changes to assess results, or take steps to adjust how employees work in the CRM;- The number of complaints or support requests: after automation is implemented, complaints should decrease because managers will avoid some errors in working with clients, such as overdue follow-ups, forgotten emails and documents, missed calls, etc.
You can also calculate familiar indicators, such as the cost of automation relative to company turnover, revenue, and net profit. You can compare these indicators over time or use them to assess potential costs before implementation. If a value is too high, check again for a more suitable vendor. This usually happens when a small company chooses a very expensive system, assuming that an expensive system cannot be bad. It may not be bad, but it could certainly be unsuitable.

Our clients

Mars, a Yashcher agency client
Abbott, a Yashcher agency client
Philip Morris International, a Yashcher agency client
Audi, a Yashcher agency client
Volkswagen, a Yashcher agency client
Villa Boutiques & Restaurants, a Yashcher agency client
Wendy's, a Yashcher agency client
ForteBank, a Yashcher agency client
SAPA, a Yashcher agency client
Seven Seas, a Yashcher agency client
MedMundus, a Yashcher agency client
KazADI, a Yashcher agency client
Dijon Cuisine & Patisserie, a Yashcher agency client
Tenir Eco Hotels, a Yashcher agency client
Narxoz University, a Yashcher agency client
Villa dei Fiori, a Yashcher agency client
Svetlana Modern Cuisine, a Yashcher agency client
Client of the Yashcher agency
Center of Molecular Medicine, a Yashcher agency client
Traveler's Coffee, a Yashcher agency client
Mint Lounge, a Yashcher agency client
Resident City Hotel, a Yashcher agency client
Leomax International, a Yashcher agency client

Yashcher contacts

Address:

Kazakhstan, Almaty, 35a Osipenko Street

Contact:

+7 708 07 07 597

E-mail:

info@yashcher.com


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